Privacy Policy

1. Introduction

Castient Labs ("Castient," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at castient.com (the "Service").

This policy applies to users in Canada and the United States and complies with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), the California Consumer Privacy Act (CCPA), and other relevant state and provincial privacy regulations.

2. Information We Collect

We may collect the following types of information:

Information You Provide

• Account information (name, email address, company name)
• Payment information (processed securely through Stripe)
• Content you upload (case studies, PDFs, URLs, text)
• Communications with us (support requests, feedback)

Information Collected Automatically

• Device and browser information
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Generate podcast content from your uploaded materials
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Third parties that perform services on our behalf, including payment processing (Stripe), AI processing (Anthropic, ElevenLabs), and hosting (Vercel)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Content you upload for podcast generation is processed and may be retained for quality assurance purposes for up to 90 days, after which it is deleted unless you request earlier deletion.

6. Your Rights and Choices

For All Users

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications

For Canadian Residents (PIPEDA)

You have the right to access your personal information, challenge its accuracy, and withdraw consent to its collection, use, or disclosure, subject to legal or contractual restrictions.

For California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, the right to delete, the right to opt-out of sales (we do not sell personal information), and the right to non-discrimination for exercising your rights.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS/SSL), secure data storage, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Service.

We use analytics services that may collect information about your use of our Service. This information is used to improve our services and understand user behavior.

10. Children's Privacy

Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: